Typically upstream speed is half that of downstream.ĪDUC Active Directory Users and ComputersĪdvanced Payment Prepayment by customers for future billing.ĪDVD Avaya Desktop Video Device with the Flare® Experience. Broadband conection in which upstream and downstream connection speeds are different. Implementation/Integration Services: Assistance with design, engineering, installation, implementation management, and reconfiguration, plus a single point of contact for data networking support.ĪDS Avaya Diagnostic Server is the new Secure Access Link version that includes SLAMon and weblm services.ĪDSL Asynchronous Digital Subsrciber Line. Management Services: Real-time monitoring and management of SNMP-capable devices by remote Avaya engineers, using a network management platform developed with Avaya/Bell Labs. Supported vendors include: Lucent, Cisco, Avaya, Nortel Networks, Agile, Paradyne, and others. Multi-Vendor Maintenance: Single point of contact for maintenance of hubs, switches, VSU's and routers in the network. Supporting over 50 Vendors and 350+ Products with Industry certified engineering associates. The Avaya Business Advisor experience enables users to configure Avaya products and services by simple data input that answers questions to common business problems.ĪBL Avaya Batch Loader - tool to load and manage Sales CompensationsĪCACN Avaya Certified Associate in Communications NetworkingĪCCCM Avaya Contact Center Control ManagerĪCES Avaya Central EMEA IT Service Desk TeamĪceva Vendor that supplied the Billing Quality Tool.ĪCF/NCP Advanced Communications Function for the Network Control ProgramĪCIS Avaya Certified Implementation SpecialistĪCPI Avaya Conferencing Provider Interface (ACPI)ĪCR Avaya Contact Recorder - this is a key software application within Avaya Aura Workforce Optimization (WFO) solution suite - provides for call and Full-Time Screen Recording (FTSR) for contact center agent and enterprise Knowledge Worker engagements with customers - many Avaya customers have mandatory Compliance Recording requirements they must adhere to - this WFO application addresses this requirementĪDAP Intuity Administration and Data Acquisition PackageĪDD Agent Desktop Display The ADD application optionally provides real-time skillset monitoring on agent desktops.ĪDI Avaya Direct International (the non Siebel platform for eCommerce in the international regions)ĪDO Avaya Distributed Office, a May 2007 new product offering.ĪDP Automated Data Processing - Provides payroll servicesĪDS Avaya Data Services - ADS provides a complete portfolio of Global MultiVendor life-cycle support services, addressing all aspects of network support, from Installation and Integration, to ongoing Maintenance and Management. It is offered ONLY through the DevConnect program to 3rd party developers, and is intended to support the creation of AE SerĪACAS Avaya Aura Conference Application ServerĪACC Avaya Aura® Contact Center - provides a contact center solution comprising a suite of applications for voice and multimedia contact processing, agent handling, management and reporting, networking and third-party application interfaces.ĪASBCE "Avaya Aura SBC (Session Border Controller)-EnterpriseĪBA Avaya Business Advisor - Avaya Business Advisor is a sales tool that enables users to identify Avaya products and services that offer optimal performance in solving a client's business needs. 2 hour response time Avaya zipcode list showing zipcodes that are within 2 hour response timeĥ Why's The 5 why's typically refers to the practice of asking, five times, why the failure has occurred in order to get to the root cause/causes of the problem.Ī/P Accounts Payable – customer department responsible for processing paymentsĪ/R Accounts Receivable- balance on all customer accountsĪAAD Avaya Aura® Agent Desktop If a contact center is licensed to handle telephony calls, the AAAD toolbar can be installed on the CCT server to provide agents with a softphone on their desktop.ĪABDE Avaya Aura Basic Development Environment (AABDE) is a virtualized environment of Avaya Aura Communication Manager and AE Services.
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